Our Responsibilities


Information about Council's rating structure, how to pay, changing your address and Section 603 Certificates.

Council Fees & Charges

The 2016/2017 fees and charges register outlines fees for all user-pay services, including car parking charges, parks and recreational fees, building certificates to name a few.

Newcastle 2030 Vision & Strategic Plan

Newcastle 2030 is a shared community vision that will guide the policies and actions throughout the city for the next 20 years. Join us in working towards our shared goals.

Delivery Plan & Budget

Council's Delivery Program outlines the plans, programs and budget for the next four years

Code of Conduct

Council's Code of Conduct sets the minimum requirements for behaviour for Councillors, Council staff, members of Council committees and contractors in carrying out their duties.

Customer Service

Customer Service is open from Monday to Friday 8:30am to 5pm. Contact us on 4974 2000.

Delegations and authorisations

The Local Government Act 1993 (Act), and other relevant legislation, authorises Council to undertake a range of functions by way of delegations and authorisations to staff (or another person or body such as a section 355 committee).

Access to Information

Your rights to access Council information are provided in the Government Information (Public Access) Act 2009 (NSW) (GIPA Act).