Our Responsibilities

Integrated Planning and Reporting

Each year Council provides a high volume of works and services to the Community. On an annual basis we are required to report on these works to the Division of Local Government.

Rates

Information about Council's rating structure, how to pay, changing your address and Section 603 Certificates.

Newcastle 2030 Vision & Strategic Plan

Newcastle 2030 is a shared community vision that will guide the policies and actions throughout the city for the next 20 years. Join us in working towards our shared goals.

Code of Conduct

Council's Code of Conduct sets the minimum requirements for behaviour for Councillors, Council staff, members of Council committees and contractors in carrying out their duties.

Customer Service

Customer Service is open from Monday to Friday 8:30am to 5pm. Contact us on 4974 2000.

Delegations and authorisations

The Local Government Act 1993 (Act), and other relevant legislation, authorises Council to undertake a range of functions by way of delegations and authorisations to staff (or another person or body such as a section 355 committee).

Access to Information

Your rights to access Council information are provided in the Government Information (Public Access) Act 2009 (NSW) (GIPA Act).