Report a Missed Collection
Please complete this form if your general waste (red lid) or green waste (green lid) bin has not been serviced by 4pm on your collection day.
To report a missed recycling (yellow lid bin) service, please contact SOLO Resource Recovery on 02 4947 5699 between 8.30am and 5pm on weekdays.
Missed service requests must be lodged no later than two business days after your regular collection day, otherwise your bins will not be serviced until your next scheduled collection.
Remember to have your bins on the kerb by 5.30am on your collection day. To help ensure your bins don’t get missed for servicing , see our tips for getting it right on bin night.
City of Newcastle is committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan.
Purpose: We will use the information to process your request.
Intended recipients: authorised City of Newcastle Officers and its contractors or agents.
Consequence of non-provision: We may not be able to process your request.
Storage and security: information will be stored in accordance with our Record Management Policy.
Access: by contacting us by phone on (02) 4974 2000 or attending our City of Newcastle office.
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