Changes at our facilities

Last updated 20 October 2020 

There have been several changes at our venues and facilities:

Blackbutt Reserve 

Wildlife exhibits, kiosk, playgrounds, walking trails, open spaces, shelters and barbecues at Blackbutt Reserve are open. Find out more about Blackbutt Reserve.

City Administration - Customer Service

The Customer Service Centre at 12 Stewart Avenue is now open. COVID-19 restrictions are in place and we encourage you to continue to connect with us by phone, web chat or customer request form. Find out more the City of Newcastle Administration and Customer Service Centre.

City Hall

Function rooms located within City Hall and the Fort Scratchley Function Centre are now available for hire, with COVIDSafe plans in place to ensure the safety of attendees. Find out more about venues to hire.

Civic Theatre

The Civic Theatre has reopened its doors to the public from 27 July 2020. Audience numbers will be capped in the Civic Theatre and The Playhouse to allow physical distancing. Find out more about the Civic Theatre.

Fort Scratchley

Fort Scratchley will reopen to the public six days a week, between 10am and 4pm, from Sunday 1 November. Admission is free. Tunnel Tour bookings from 1 November. Find out more about Fort Scratchley.

Newcastle Art Gallery

Newcastle Art Gallery is open Tuesday to Sunday with two daily sessions at 10am and 2pm. Each session is for 3 hours duration. Bookings are essential to reserve a spot in one of the daily sessions. Find out more about the Art Gallery.

Newcastle Libraries

Newcastle Libraries is operating a COVID Safe service model, and our library branches are open and ready to welcome you.

Limited face to face programs for members, pop-up spaces and outdoor library events will recommence across the City from 1 October and bookings are essential. Find out more about the Newcastle libraries.

Newcastle Museum

Newcastle Museum is open however you’ll need to bring your phone with you on your next visit! Visitors will need to scan in at entry points using a QR code. ​Find out more about the museum.

Visitor Information Centre

The Visitor Information Centre is open from 9.30am to 4.30pm, Monday to Friday, and 10am to 2pm on Saturdays.

For more information see our Frequently Asked Questions and Facts or the City's response to COVID-19.