Community Provided Programs

Wellbeing Information Pack

Keeping healthy and well is at the top of many minds right now as COVID-19 continues to generate an impact on all of us. The purpose of this information pack is to support the general health and wellbeing of the community and help connect people to the services they might need.

Community Provided Support Services 

Our dedicated emergency response team are monitoring developments in the community sector and have compiled a list of national and local emergency relief services.

Support services available during COVID-19:

National and State Services

National COVID-19 Helpline 
24hr information on Coronavirus
Contact 1800 020 080 or 131 450 (translating or interpreting services available) 

Service NSW COVID-19 Hotline 
24hr information on coronavirus 
Contact 13 77 88 

Emergency Services 
All emergency services - Police, Fire and Ambulance
Contact Triple zero 000 

COVID-19 public clinic locations 
Find your nearest coronavirus clinic in NSW 
Website http://www.preview.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics 

Telecross 
Red Cross can provide you with a daily telephone call to check on your wellbeing.
Contact 1300 885 698 
Website http://www.redcross.org.au/get-help/community-services/telecross

Link2Home 
24hr state-wide homelessness information and referral telephone service.
Contact 1800 152 152 
Website http://www.facs.nsw.gov.au/housing/help/ways/are-you-homeless 

Beyond Blue COVID-19 
Online and phone counselling 
Contact 1800 512 348 
Website http://www.coronavirus.beyondblue.org.au 

Lifeline 
24hr crisis support via phone, webchat and text 
Contact 13 11 14 
Website http://www.lifeline.org.au/get-help/topics

Suicide Call Back Service 
Anyone who is suicidal or concerned about someone. Online and phone counselling.
Contact 1300 659 467
Website http://www.suicidecallbackservice.org.au

Kids Helpline 
Kids specific online and phone counselling.
Contact 1800 551 800 
Website http://www.kidshelpline.com.au 

Headspace:12-25 year olds 
Youth specific online and phone support.
Contact 4929 4201 
Website http://www.headspace.org.au 

1800 Respect 
Sexual, family and domestic violence support. Online and phone counselling.
Contact 1800 737 732 
Website http://www.1800respect.org.au 

MensLine Australia 
Male specific online and phone counselling.
Contact 1300 789 978 
Website http://www.mensline.org.au

Embrace Multicultural Mental Health 
Culturally and linguistically diverse (CALD) backgrounds specific website 
Contact 6285 3100 
Website http://www.mhima.org.au

Beyond Blue: Aboriginal and Torres Strait Islander people 
ATSI specific support 
Contact 1300 224 636 
Website http://www.beyondblue.org.au/who-does-it-affect/aboriginal-and-torres-strait-islander-people 

Qlife 
GBIT specific webchat and phone support and referral 
Contact 1800 184 527 
Website http://www.qlife.org.au 

e-safety 
Tips, videos etc for staying safe online during COVID-19 pandemic 
Website http://www.esafety.gov.au/key-issues/covid-19 

Volunteering NSW 
Harnessing goodwill during COVID-19.
Website http://www.makeadifference.volunteering.nsw.gov.au/covid-19-volunteering/in-new-south-wales-nsw 

Hunter Volunteer Centre 
Volunteer resources centre 
Website http://www.hvc.org.au/ 

NSW Government - Communities & Justice 

Head to Health 
COVID-19 Support 
Website https://headtohealth.gov.au/ and https://headtohealth.gov.au/covid-19-support/covid-19 

Life in Mind 
Suicide prevention  
Website https://lifeinmindaustralia.com.au/ 

SANE 
National mental health 
Website https://www.sane.org

Multicultural NSW 
Services and resources 
Website http://news.multicultural.nsw.gov.au/forward/editionid/zzzz5e82c1c6bb74c059/

Australian Cyber Security Centre 
COVID-19 malicious cyber activity and phishing information.
Website https://www.cyber.gov.au/threats/threat-update-covid-19-malicious-cyber-activity

Emergency Relief Meals
Grocery Services
Emergency Housing
Financial
Domestic and Family Violence
Local Support
Libraries and Learning