Financial Hardship Support

Our Financial Hardship Support will provide:

  • The option to develop a payment plan for your rates.
  • Payment plans on rates will be interest free until 30 June 2021 (where agreed).

Who does this support apply to?

Our Financial Hardship Support applies to all.

Are payment arrangements interest free and for how long?

Yes, no interest will be charged to any instalments made as part of your payment arrangement up to 30 June 2021. The specific interest free period with depend on the agreed payment arrangement made. 

Will my current payment arrangement be interest free?

Yes, existing payment arrangements will also be moved over to interest free terms.

How can I apply or find out more information?

Contact City of Newcastle Customer Service who will put you in touch with a Debt Recovery officer to discuss your hardship and negotiate a payment arrangement with you. 

Customer Service can be contacted on (02) 4974 2000 between 8am - 5pm.