Other essential services

Last updated 28 September 2020

City of Newcastle is working in collaboration with government partners to ensure our City is prepared in the event of further spread of COVID-19 to the region.

Find out about changes to our services:

Customer Service Centre
In-person services at 12 Stewart Avenue have resumed with COVID-19 restrictions in place. The Customer Service Centre is open Monday to Friday, 8.30am to 5pm. Cashless transactions are preferred.

We encourage you to continue to connect with us by phone between 8am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form

Temporary Parking Permit
The essential services Temporary Parking Permit will allow doctors, nurses, pharmacists and paramedics who live in commercial zones  (in the city centre, Hamilton and Darby Street) to park close to home for free and for an unlimited time. Health care workers and emergency services personnel can apply by emailing parkingservices@ncc.nsw.gov.au

Annual Fire Safety Statement
We have not received any changes in directive from the NSW Department of Planning, Industry and Environment in relation to the necessity for building owner/owner's agents to submit an Annual/Supplementary Fire Safety Statements to Council and Fire & Rescue. It is imperative that fire safety measures safeguard our community as they support and comply with the Federal and State COVID-19 restrictions. Find out more.

Food Safety
We are experiencing, and its notable impacts to food businesses, the City of Newcastle has developed a brief checklist and information to assist food businesses during these challenging times.

Food inspection fees have been waived on inspections carried out between 27 April 2020 and 30 June 2020.

Event Licensing
For Event licencing updates please see events and public gatherings

Citizenship Ceremonies
Please contact the Department of Home Affairs on ph 131 881 for more information.

We have made the decision to temporarily suspend volunteer participation in City of Newcastle programs, events and activities until further notice.​ 

Find out more information see the City’s response to COVID-19