Thank you for having your say

Disability Inclusion Action Plan

We heard feedback from the community on the Newcastle 2030 Community Strategic Plan that having a community where diversity is embraced, everyone is valued and has equal opportunity to contribute and belong is extremely important.

Disability Inclusion Action Plan

Disability Inclusion Action Plan

Thanks for your feedback on the Disability Inclusion Action Plan. The Disability Inclusion Action plan will at as a roadmap to guide City of Newcastle's actions and establish strategies to ensure we create an inclusive community for all people who live, visit and work in Newcastle.

The updated roadmap was unanimously adopted by City of Newcastle Councillors on 22 February 2022.

We look forward to partnering with the community to implement this important document.

You can read the final Plan here.

Snapshot of people with lived experience of disability in Newcastle

Hear from a member of our Leadership Team about the draft Disability Inclusion Action Plan:

Frequently asked questions

There are a number of ways you can provide feedback on the draft Disability Inclusion Action Plan 2021 - 2025.

Your submission may be one comment or it may be a more detailed submission, it's up to you.

The following options are available to make comment on the Draft Disability Inclusion Action Plan until 5pm Monday 10 January 2022: 

•    Complete the online form  
•    Email your comments/submission to 
•    Make a submission by phone to Steve Warham, Community Development Facilitator on 4974 2863 
•    Text 0419 616 818

Under the Disability Inclusion Act 2014 (NSW) all public authorities including Councils are required to have a DIAP. Developing and successfully implementing DIAPs can remove and/or reduce barriers that are preventing people with disabilities from participating in a more accessible and inclusive community. Without including the contributions of people with disabilities to our community, we all miss out on the benefits. A DIAP outlines the commitment of CN towards inclusion and also the actions that CN and partners will engage in over the next 4 years.

In summary, DIAP planning helps us reinforce the rights of people with disabilities and brings attention to our actions, attitudes and behaviours that can ensure disability inclusion is at the front of our thinking instead of being an afterthought.  

We significantly progressed or completed 55 actions of the 57 actions within the previous plan. 

Via community consultation you told us that we have improved in many of our services, improved access at Civic Theatre, City Hall, and in the programs and events are positive. The delivery of Adult Lift and Change facilities at Nobbys Beach and the Museum are improvements and our Local Centres Upgrades have really made a difference to how people can get around their local community. We have progressed improving accessible play spaces in our parks and playgrounds and will continue this into the new plan.

We offered training to our staff to promote positive attitudes and behaviours related to disability inclusion and will always strive to enhance our customer service, most recently this has included delivering Auslan training for key staff in the lead up to the Deaf Games in 2022.

A significant action from our first plan was to get the voice of people with disabilities more engaged within Council processes, so we established the Access Inclusion Advisory Committee consisting of people with disabilities, carers and significant others of people with disabilities and also people working as advocates/allies and/or working within the disability services sector. 

We have been working with Variety the Children's Charity, Sport NSW, Community Disability Alliance Hunter, Newcastle University, business partners and numerous other key stakeholders to build on our efforts to create a more accessible and inclusive Newcastle. 

What are the main themes of this DIAP and the tangible actions that will be implemented?

The four themes of the initial DIAP remain in place for the 2021-2025 DIAP as they align well with NSW and Federal directions. These are 

  • Attitudes and Behaviours, 
  • Liveable Communities, 
  • Employment, and 
  • Systems and Processes.

Our 35 actions include continuing to build our staff's knowledge and understanding of the diversity of disabilities and how these are experienced on a daily basis. We will work with partners to ensure that not only are our staff more informed and better understand how we can be more inclusive but that the broader community is also brought on this journey. We will ensure people with disabilities are better represented in our communications, in our planning considerations and community engagement, events and programs.

CN will continue to upgrade our Local Centres across Newcastle to create more liveable communities and act to enhance supply of affordable and adaptable housing. We will explore and deliver improvements via technology to assist people with orientation and access across our city and within facilities.

We aim to increase the number of accessible Adult Lift and Change facilities across the city building on the installations of these at Nobbys and the Museum, and we will continue to work on improving access to our aquatic facilities.

We want to ensure people with disabilities are included in all aspects of life, so we commit via this plan to work with Business Improvement Associations, Sporting Associations, Tourist and Accommodation Providers, Event Organisers and others to build a more inclusive Newcastle.

Who's listening

Community Planning

Phone: 02 4974 2863

Privacy Disclaimer

We are committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan.

Purpose: We will use the information to process your submission.
Intended recipients: Authorised City of Newcastle Officers and its contractors or agents.
Supply: Voluntary.
Consequence of non-provision: We may not be able to process your submission.
Storage and security: Information will be stored in accordance with City of Newcastle’s Records Management Policy.
Access: Contact us by phone on (02) 4974 2000 or attend the City Administration Centre.

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