Report a Broken or Missing Bin

Broken/damaged bins

If your bin is broken or damaged, we'll repair (or replace) it free of charge.

​We aim to fix red lid and green lid bins within two weeks, and yellow lid bins within three weeks, of notification.

To arrange a bin repair, please complete our broken bin form or call:

Red lid bin 02 4974 2000 (8am – 5pm weekdays)
Green lid bin 02 4974 2000 (8am – 5pm weekdays)
Yellow lid bin 02 4947 5699 (8.30am – 5pm weekdays)


Missing/stolen bins

Before reporting a missing or stolen bin, please look up and down your street to check that your neighbours haven't taken your bin by mistake.

To report a missing or stolen bin, please complete our missing bin form or call:

Red lid bin 02 4974 2000 (8am – 5pm weekdays)
Green lid bin 02 4974 2000 (8am – 5pm weekdays)
Yellow lid bin 02 4947 5699 (8.30am – 5pm weekdays)


Found or abandoned bins

If you find a misplaced bin that is not yours, please let us know via the contact details below.

Bin Type Phone Email
Red lid bin 02 4974 2000 (8am – 5pm weekdays) waste@ncc.nsw.gov.au
Green lid bin 02 4974 2000 (8am – 5pm weekdays) waste@ncc.nsw.gov.au
Yellow lid bin 02 4947 5699 (8.30am – 5pm weekdays) SOLO Resource Recovery


After notifying us, please leave the abandoned bin on the kerbside for collection.