Venue Accessibility

All Newcastle Venues are accessible facilties with accessible toilets and parking within close proximity.

Newcastle City Hall

Accessible entry to Newcastle City Hall is from the side entrances at Christie Place (off King Street, Newcastle) or Wheeler Place.

The elevator to Level 1 & 2 is located at the Wheeler Place end of the building. The elevator size is as follows: door opening width 830mm x depth 1550mm and internal width 1.3m.

There is a unisex accessible toilet facility (right hand transfer) located on Level 1 of Newcastle City Hall. From the elevator turn left and then sharp left again, walk along the corridor approximately 15m and the door is on the right.

Accessible Parking

Accessible Parking spaces can be found at the following locations:

  • Cnr King Street and Burwood Street (near the Kingsley) - 5 spaces
  • Auckland Street (between Hunter Street and King Street) 2 Spaces
  • Hunter Street (Near Wheeler Place and the Civic Theatre Newcastle) 1 space

Spaces are also provided in the carpark behind the Newcastle Regional Library accessed via Queen Street.


If you require assistance when you are in the building please call one of the building Commissionaires on 4974 2950.

Facility City Hall
Wheelchair access Lift in eastern end of venue. All levels accessible
Accessible seating All levels accessible
Accessible toilets First floor only
Captioning & subtitles N/A
Hearing assistance / loop N/A

If you require assistance when you are in the building please call one of the building Commissionaires on 02 4974 2950.

Newcastle Museum

Newcastle Museum is an accessible facility for everyone and complies with all accessibility and disability access guidelines.

Accessible Parking

Designated public parking spaces are available in the Wright Lane carpark for Mobility Parking Scheme permit holders. This carpark is managed by Carepark who can be contacted via email at Web address:

Accessing the Museum

  • A clear well-made path of travel with a firm, non-slip surface is available to the premise.
  • The path has a clear width at least 1000mm wide for its whole length
  • The path of travel is level or ramped with no steps, there are wheelchair seating spaces available
  • Directional information, including signs, is sufficient to easily find the entrance
  • There is adequate lighting at the entrance
  • The doorway has at least 850mm clear opening
  • The entrance is level with no steps.

Within the Museum

  • A person using a wheelchair can approach part of a service counter and see over it
  • There is a power socket available as a recharge point
  • All public area doorways are at least 820mm wide with at least 500mm clear space on the latch side to approach and operate the door
  • There is adequate light to read by with normal or corrected vision
  • Signs are clear and easy to read
  • International symbols are used to identify accessible facilities
  • Wheelchair seating spaces are available
  • There is a path of travel at least 1000mm wide throughout public areas
  • The floor on the path of travel has a firm, non-slip surface
  • The path of travel is accessible with ramps and stairs.

Toilet facilities

There are disabled access toilets on site as well as baby change rooms.

  • Sanitary facilities door handles are D shaped or levers (for different hand shapes or grip ability)
  • There is at least 530mm clear space on the latch side to approach and open the door
  • The floor area of the toilet is at least 2000mm x 1600mm with the hand basin encroaching no more than 100mm into this area
  • There are rails next to the pan
  • The hand basin has leg room beneath for a wheelchair, a shelf or vanity is provided.

Fort Scratchley

The Fort Scratchley Historic Site can be accessed by people with a range of mobility issues but it should be noted that there is uneven ground on site. There is also a significant incline to reach the top of the site.

Both the Function Centre and the Barracks are accessible by wheelchair. There are accessible toilets on site and designated accessible parkng bays adjacent to the Function Centre.

As the tunnels were developed in the 1800s they are not suited to those with mobility issues. The tunnels have stairs, uneven ground and narrow walkways.

If you have any concerns or questions about accessing the site please contact the Fort on 02 4974 2077.

Other services

If you are looking for services such as Auslan interpreter services or other agenices you can find contact details in the Community Directory. The Community Directory contains information about community based organisations and government departments which provide services, programs, activities and facilities for residents and community agencies within the Newcastle Local Government Area.

Search the Community Directory.