Compliments, Complaints & Feedback

Compliments

Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.  If you are dissatisfied with a Council service, process or staff member and would like to make a formal complaint, please complete the online form.

Council will acknowledge your complaint within 2 business days and will provide finalisation or update on your complaint within 21 calendar days from the lodgement date of the complaint. 

Please note:
 
  • A complaint is not a routine service request (e.g. requests for service such as a once off missed bin or first request for repair of a pothole) and using this complaint form may delay Council processing your request.  Please complete a Customer Service Request
  • If you are reporting personal injury or damages with the intention to make a claim against council you must complete the online Claim for Compensation

Complaints

Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.  If you are dissatisfied with a Council service, process or staff member and would like to make a formal complaint, please complete the online form.

Council will acknowledge your complaint within 2 business days and will provide finalisation or update on your complaint within 21 calendar days from the lodgement date of the complaint. 

Please note: a complaint is not a routine service request (e.g. requests for service such as a once off missed bin or first request for repair of a pothole) and using this complaint form may delay Council processing your request.  Please complete a Customer Service Request.

For further information on complaints, please refer to Council's   Customer Complaints Handling Policy (pdf).
 

Feedback

Council values your feedback and is committed to continuously improving its services and facilities for the community. If you would like to provide your feedback to Council, please complete the online form.