Council has an obligation to protect the privacy of site users. This statement describes what information is collected, and why it is collected.
Privacy Statement - last updated September 2017
Council is committed to protecting your personal information. This Statement outlines Council's practices relating to personal information obtained through access to its website. This statement is provided in accordance with the 'Guidelines for Government Websites' issued by the Australian Privacy Commissioner.
On 26 August 2014, Council adopted a new Privacy Management Plan (pdf) in accordance with the Privacy and Personal Information Protection Act 1998 (the Privacy Act) and in light of the Model Privacy Management Plan for Local Government published by the Division of Local Government (January 2013). It is recommended that you read the Privacy Management Plan prior to submitting any personal information to us. Council respects and protects the privacy of users.
PLEASE NOTE - The Office of the Privacy Commissioner has suggested amendments to Council's Privacy Management Plan. These amendments will be formally adopted when it is next before the Council for review, as follows:
On page 13 of the Plan - Part K - clarification
An internal review by Council can be sought where an individual believes a breach has occurred, that is where their personal information has not been managed in accordance with Council's obligations under PPIPA. While the alleged breach may be in relation to a disclosure of personal information, it may also be in relation to the collection, storage, access and accuracy, or use of that personal information. Individuals cannot seek an internal review for a breach of another individual's privacy, unless they are authorised representatives of the other individual.
Contact details for the NSW Civil and Administrative (NCAT)
Phone: 1300 006 228
Visit: Level 10 John Maddison Tower, 86-90 Goulburn Street, Sydney NSW 2000
Contact details for the Information and Privacy Commission (IPC)
NSW Information Commissioner – Elizabeth Tydd
NSW Privacy Commissioner – Samantha Gavel
Post: GPO Box 7011, Sydney NSW 2001
Address: level 11, 201 Elizabeth Street, Sydney NSW 2000
Phone: 1800 472 679
Collecting information about you from the website
Council will only collect personal information directly from you, or your authorised agent. The information collected will be for lawful purposes directly related to the functions of Council.
If you do not wish to provide personal information to Council, it may be unable to provide you with the services required. In accordance with the Privacy Act you can make application for Council to consider suppressing your personal information from a public register held by Council.
If you visit Council's website to read or download information, the following information will be recorded for statistical purposes:
- Your server's address
- The name of the top level domain from which you access the Internet (for example, .gov, .com, .edu, .org, .au, .nz etc)
- The type of browser you use
- The date and time you accessed this site
- The pages you accessed and the documents you downloaded
- The previous Internet address from which you linked directly to this site
- The Internet address to which you link directly from this site.
The above information is used to create summary statistics which allow Council to assess the number of visitors to the different sections of its site, discover what information is most and least used, determine technical design specifications, and help it make its site more useful to visitors.
How Council will use your Personal Information
- Council will use your information for the purpose for which it was collected
- Council will use your information to understand community and customer needs to continuously improve its services
- Council may use your information to let you know about its services or other information available. (eg Newsletters)
- Council may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the Privacy Act bind Council's agents and contractors.
Disclosure of your Personal Information
Council will only disclose your personal information if:
- you have consented to the disclosure
- The disclosure is required or permitted by legislation
- Where it is necessary to lessen a threat to someone's life or health.
Accuracy of your Personal Information
Council will take reasonable care to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date.
Storage and Security of your Personal Information
Council will take all reasonable steps to protect the personal information it holds from misuse, unauthorised access and modification.
How to Access, Correct or Update your Personal Information
- If you want to know exactly what personal information Council is holding about you, you are welcome to request such information by contacting Council's Privacy Officer
- You can apply to Council to amend your personal information to ensure it is relevant, up to date, complete and not misleading.
How we Dispose of your Personal Information
Council will dispose of your personal information in accordance with the State Records General Disposal Authority.10 (GDA10).
Other Important Information
- Council tracks the pattern of visitor usage using a facility called a cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit Council's website.
- Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping.
Links to other Websites
- Council's website contains links to other websites. These linked sites are not under the control of Council
- Council is not responsible for the management or protection of any personal information you provide to these sites
- Before disclosing your personal information on any other web-site Council recommends you examine the terms and conditions of using that website.
- Council will take all reasonable steps to protect the privacy of children
- Council asks that children under the age of 18 have a parent or guardian submit personal information on their behalf when required.
Contacting Newcastle City Council online by e-mail
Council will only record your e-mail address if you choose to send a message. It will only be used for the purpose for which you have provided it and will not be added to any mailing list. Council will not use your e-mail address for any other purpose, and will not disclose it without your consent.
Subscribe and Unsubscribe e-mail Service
Council's Online site offers a subscribe and unsubscribe e-mail service for those people who wish to receive Council Online news and other updates via its list-serv system. When you subscribe to this service your e-mail address and, as an option, your name is added to a database. This information is used only to provide the service and will not be used for any other purpose, and it will not be disclosed without your consent.
Changes to this Statement
Council will occasionally update this privacy statement. When it is updated Council will revise the 'last updated' date at the top of the statement.
How to Contact Us
If you have any questions please contact us or telephone Council's Privacy Officer on 4974 2118. Other information can be obtained from Privacy NSW.
If you believe a breach of your privacy has occurred, you can make a privacy complaint to Council or the NSW Office of the Privacy Commission (part of the Information & Privacy Commission known as the IPC). If the conduct complained of involves an alleged breach by a public sector agency such as Council, the Privacy Commissioner usually takes the view that it would be more appropriate for an internal review application to be made under s53 of the PPIP Act.
You will need to complete the Privacy Internal Review form (pdf) and lodge it with Council or the Commission.
More details regarding privacy can be found on the IPC's website and in particular handling privacy complaints.
Council reserves copyright on its publications.
The content of this site is copyright. Apart from any use permitted under the Copyright Act 1968, no part of any such content may be reproduced, modified, adapted or published in any way for any commercial purposes whatsoever.
Requests and enquiries concerning reproduction and copyright should be addressed in writing to:
Chief Executive Officer
Newcastle City Council
PO Box 489
NEWCASTLE NSW 2300
Council has no control over the content of material accessible on any site cross-referenced. It accordingly is the responsibility of the Internet user to make their own decisions about the relevance or accuracy, currency and reliability of information found on those sites.
In addition, Council does not necessarily endorse or support the views, opinions, standards or information expressed at linked sites. They have been set up as information sources only.
Council is committed to quality service and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However changes in circumstances after time of publication may impact the quality of this information. It is the responsibility of the user to make his/her own decisions about the correctness of information found.
PPIP Code of Practice for Local Government - This Privacy Code of Practice is made under Part 3 Division 1 of the PPIP Act. The effect of this Code is to modify:
- The Information Protection Principles contained in Part 2, Division 1 of the PPIPA; and
- The provisions of Part 6 of the PPIPA, as they relate to Local Government.