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| Access Policy |
The Access Policy aims to ensure social equity by eliminating barriers for people
who have a disability or may have in the future. A barrier is created by others
and can be physical, as in poor design, or social, by attitude or personal
| Art Gallery acquisitions and de-accessioning Policy|
The purpose of the policy is to provide a framework for the process by which the Gallery acquires and de-accesses Works of Art in the Collection.
| Assessment of Council Related Development Applications Policy|
The purpose of the policy is to provide an independent and transparent review process for assessment and determination of Council Related Development Applications.
| Asset Management Policy|
This policy covers management practices pertaining to assets and related infrastructure under the control and jurisdiction of Council.
| Building Waste Container Policy|
This Policy may be cited as the 'Policy for the Placement of Building Waste Containers on Roads within Newcastle City Council LGA and shall take effect from 14 May 1991.
| Carbon and Water Management Policy|
The purpose of this policy is to provide guidance to internal Council staff on how to
implement new work practices; and use new technologies, to achieve reductions in carbon emissions, water consumption and the amount of waste going to landfill by 2020.
| City Wide Maintenance Policy|
Routine maintenance of the City’s road assets (pavement, footpaving and
kerb and gutter) has historically been done in a reactive manner. This method
of maintenance is not meeting the needs of the community in providing a system of maintenance that:
- Sets consistent and controlled service
standards within available resources
- Measures, monitors and records the level
and nature of defects within the network of
- Provides a planned approach to works co-
- Enables Council to limit its exposure to
public liability claims.
To improve this approach a works planning system (GMS) has been developed.
| City Wide Maintenance Policy - Public Tree Amendment|
City Wide Maintenance Policy (CWMP) public tree amendment will enable efficiency gains for programmed public tree maintenance.
Assessment of resources and workload for the following year will be made at the end of
each year with intervention levels and response times adjusted.
| Code of Conduct Policy |
Council’s Code of Conduct (Code) sets the minimum requirements of conduct for
Council Officials in carrying out their functions (it is prescribed by the Regulation).
| Code of Meeting Practice Policy|
The Code of Meeting Practice (Code) is made under the Local Government Act 1993 (Act) and the Local Government (General) Regulation 2005 (Regulation).
| Communications Planning Policy|
This policy provides Council with a framework for:
- good customer service by informing appropriate stakeholders of Council initiatives/services in a timely manner;
- applying consistent standards of communications planning throughout the organisation; and
- identifying the inter-relationship between organisational policies that support good customer service and customer engagement.
| Community Assets and Open Space Policy|
The purpose of the Community Assets and Open Space Policy is to provide Council
with a framework and set of guiding principles for the consistent and integrated
planning, acquisition, delivery, management and disposal of community assets and
open space across the Newcastle local government area.
| Community Assistance Grant Policy|
The purpose of this policy is to provide a framework for Council to provide grants for community events, projects, services or activities, known as Community Assistance Grants, to promote and enhance A Caring and Inclusive Community.
| Community Engagement Policy|
The City of Newcastle commits to inclusive, credible and equitable engagement processes by applying standards of engagement planning throughout the organisation.
| Compliance Policy|
The Council is responsible for a number of regulatory functions and carries out a wide
range of activities to assess and improve compliance with the relevant legislation it
| Council Support for Arts and Cultural Organisations in Newcastle|
The policy applies to Newcastle LGA resident not-for-profit arts and cultural organisations seeking in-kind and financial assistance from Council who produce arts and cultural programming and are interested in collaborating with Council to present arts and cultural programming in the city in alignment with the priorities and strategic objectives as stated in the Cultural Strategy 2016-2019.
| Customer Complaints Handling Policy|
The purpose of this policy is to ensure that Council handles Customer Complaints fairly, efficiently and effectively by:
- responding in a timely, consistent and cost-
effective way to issues raised by people
making a Customer Complaint;
- boosting public confidence and perception
of the quality of the services provided by
- providing information that can be used by
the organisation to deliver quality
improvements in services, staff and
Customer Complaint handling.
| Customer Service Policy|
This policy provides Council with a framework for:
- good customer service;
- applying consistent standards of customer
service throughout the organisation; and
- identifying the inter-relationship between organisational policies to ensure good customer service.
| Customer Service Request Policy|
This policy provides Council with a framework for:
- assessing a customer service request and
identifying the appropriate responses to
- managing the service request for the
duration of the action required to the
- Council’s Customer Relationship
| Economic Development Sponsorship Policy|
The policy applies to all applications for Economic Development Sponsorship.
| Enterprise Risk Management Framework Policy|
The purpose of the Enterprise Risk Management (ERM) Framework is to establish a consistent and structured approach to risk management with the aim of assisting Council to achieve its objectives and embed risk management in all key operational processes.
| Event Sponsorship Policy|
The policy applies to all applications for Event Sponsorship.
| Facade Improvement Scheme|
The Facade Improvement Scheme is a trial grant program to enable building owners to improve building facades (the exterior of the building that is visible from the public realm) and create active frontages in the city, evoking pride, enhancing our city presentation and engaging the community in city revitalisation.
| Foreshore Usage Policy|
The policy objectives are:
- To provide consistency and tranparency in
- To reflect and abide by relevant legislation,
existing policy & associated documentation
- To provide a management tool that will
assist in protecting The Foreshore as a
valuable asset, and
- To facilitate social, cultural, economic and
tourism benefits by providing
opportunities for a variety of events and
activities at The Foreshore.
| General Managers Performance Review Policy|
The purpose of this policy is to articulate the framework, delegation and responsibilities for the review of the General Manager's performance by the Council-appointed Review Panel.
| House Numbering Guide Policy|
The primary aim of this Guide is to describe and clearly demonstrate the house numbering process.
| House Numbering Policy|
The primary aim of house numbering is the clear identification of the address of all buildings to ensure all individuals and service providers can easily locate properties by their unique street address.
| Internal Reporting - Public Interest Disclosures Policy|
The purpose of the policy is to encourage and facilitate the disclosure of wrongdoing by providing a framework for:
- receiving, assessing and dealing with
disclosures of wrongdoing in accordance
with the PID Act; and
- ensuring Council complies with the PID Act.
| Internal Review of Council Land Policy|
The purpose of the policy is to ensure all of Council's interests are considered when determining the purpose, use, or ownership of Council Land.
The policy also ensures that Council only obtains land for which there is an identified need or interest.
| Investment Policy|
To provide a framework for the investing of Council's funds at the most favourable rate
of interest available to it at the time whilst having due consideration of risk and security
for that investment type and ensuring that its liquidity requirements are being met.
| Lanes, Road and Footway Ownership Policy|
The purpose of the Policy is to provide consistent and transparent criteria for determining requests or proposals in
• the dedication certain lands as road under the Roads Act 1993.
• short and long term leasing of roads
• the closure and sale of roads
The policy applies to both requests that are initiated by external parties, and proposals that are initiated by the Council.
| Library Collection Development Policy|
Library services operate in an environment that must anticipate and be responsive to rapid change. In a climate of technological innovation, information proliferation and social change, the Library's collection remains at the core of its service provision.
| Managing Unreasonable Complainant Conduct Policy|
This policy provides Council with a framework for assessing complainant conduct and identifying if that conduct is unreasonable complainant conduct.
| Media Policy|
To clearly indicate Council’s authorised spokespersons and define roles and
responsibilities within the Council for working with the media.
| Mobile Food Vending Vehicles - Local Approvals Policy|
The purpose of the Policy is to provide the framework for the operation of mobile food vending vehicles in the City of Newcastle Local Government Area. The Policy sets out the relevant legislative requirements for safe food handling and preparation practices and establishes the on-street trading parameters.
| Newcastle City Hall Clock Face Lighting Policy|
The purpose of the policy is to clarify the rules about when the colour of the Newcastle City Hall clock face may be changed.
The policy applies to all requests to change the colour of the Newcastle City Hall clock face from both internal and external stakeholders.
| Newcastle Heritage Policy|
The Policy recognises the importance and diversity of heritage, including: Aboriginal
heritage; buildings; structures; precincts; streetscapes; monuments; memorials; moveable heritage; industrial and maritime relics; trees; archaeological sites and artefacts; items in institutional collections; and the cultural landscapes that comprise the environment of the Newcastle local government area.
| Newcastle Local Environmental Plan - Request for Amendment Policy|
The purpose of the policy is to:
- Outline Council’s process for considering
an LEP Amendment Request.
- Establish an internal advisory panel to
consider all requests to amend the LEP
including Council requests to rezone and /
or reclassify land.
- Outline a fee
| Newcastle Urban Forest Policy|
The goals and objectives of this policy provide important directional statements that will guide the management of the Newcastle urban forest.
| Newcastle Waste Avoidance and Resource Recovery Policy|
The purpose of this policy is to provide a strategic framework for the development of a sustainable waste avoidance and resource recovery strategy for the Newcastle City Council which will guide Council’s waste management and resource recovery activities.
| Outdoor Trading Policy|
This policy applies to all applications for outdoor trading on roads or in public places
(land other than a road) within the local government area.
| Park Bookings Policy|
This Policy has been developed to provide some strategic direction to facilitate the
management of bookings for activities and events within parks.
| Parks Memorials Policy|
This policy provide a framework to manage the naming of existing features in parks and also private memorials.
| Payment of Expenses and Provision of Facilities to Councillors Policy|
The purpose of this policy is to ensure that the Lord Mayor and Councillors are provided with adequate and reasonable expenses and facilities to enable them to carry out their civic functions.
| Place Making Grant Policy|
This policy sets a framework for Council to provide grants for place making initiatives for local community projects to achieve safe, vibrant and welcoming places.
| Planning Agreements Policy|
This policy sets out Council's policy and procedures relating to planning agreements under the Environmental Planning and assessment Act 1979.
| Privacy Management Plan Policy|
The purpose of this Plan is to provide information about how Council collects, uses, discloses and holds personal information and health information in accordance with:
- Privacy and Personal Information
Protection Act 1998 (PPIPA);
- Health Records and Information Privacy Act
- Information Protection Principles (IPP);
- Health Privacy Principles (HPP); and
- Privacy Code of Practice for Local
| Procurement Policy|
The purpose of the Policy is to provide the principles for Council staff to follow in the procurement of all Consultants, goods and works and services.
| Project Management Policy|
The purpose of the Project Management Policy is to:
- Ensure Council delivers Projects in
accordance with Council’s Operational Plan,
Long Term Financial Plan and Delivery
- Provide a framework that promotes
consistency and improved control of
Projects in order to reduce risks, achieve
value for money and increase project
| Public Art and Placemaking Policy|
The guidelines are an operational document to assist Council officers and the Public Art Advisory Committee (PAAC) to implement the Policy.
| Public Voice Policy|
This policy establishes an orderly process whereby members off the public may communicate opinions or concerns directly to Councillors by way of an address to Council.
| Recreation Facilities Grant Program Policy|
Policy - Facilities Recreation Grant Program
| Restricted Assets Reserves Management Policy|
To ensure that Council’s long term financial requirements are achieved by:
- the effective management of Council’s
restricted asset reserve funds;
- adherence to the provisions, principles and
standards determined by statute and
practice within Local Government’s financial
| Senior Citizens Centre Policy|
The following policies and guidelines articulate the operational management requirements of the Centres and reflect the intent of the occupancy agreement.
| Social Impact Assessment Policy for Development Applications|
This Policy is a guide to help all concerned consider the social impacts of development proposals. The policy should be read in conjunction with the DA Guide which summarises when a proponent should address social impacts in a development
| Social Impact Assessment Policy for Development Applications - Guidance Notes|
| Sport and Recreation Loans Policy|
To facilitate loans to sport and recreation groups at the Club, Association or
equivalent level in accordance with the Sport and Recreation Loans Guidelines. The loans will be for the purpose of developing existing or new sport and recreation facilities that are, or will be, owned by Newcastle City
Council (NCC) and located on Council owned Community Land or Crown Land under the care and control of Council.
| Sports Policy|
This policy applies to both organised and informal sporting activities which take
place on Council managed public land.
| Strategic Climate Change Policy|
The Policy will provide the strategic framework for Council to manage its climate change vulnerability using a combination of adaption and mitigation strategies.
| Street Lighting Interim Policy|
This policy is to formalise the existing procedure and to restrict the number of new lights installed until an overall Public Lighting Policy is developed.
| The Conservation of Newcastle's Biodiversity|
Newcastle values its biodiversity and its ecosystems and will maintain, manage and enhance them as an asset of the City.
| Transport Stops, Shelters and Seating Policy|
The policy applies to transport stops and associated shelters and seating within the Newcastle Local Government Area.
| Urban Water Cycle Policy|
To protect, enhance, maintain and restore water resources, their associated ecosystems,
ecological processes, biological diversity,
water quality and their aesthetic and cultural
| Youth Week Grant Policy|
This policy provides a framework for Council to distribute grants for events, projects, services or activities held in Newcastle local government area during National Youth Week each year.