• About Us / Report an Issue or Request Assistance

Report an Issue or Request Assistance

Is there an issue you'd like to report, a request for a service you'd like to make or information you need from City of Newcastle?

Simply click on a topic below and complete an online form. 

For urgent issues, including public safety concerns, call 02 4974 2000 for immediate assistance.

Bins & Waste

Bins & Waste

Report missed collections, illegal dumping, or issues with broken, stolen, or missing bins.
Roads & Footpaths

Roads & Footpaths

Report potholes, spills, roadside mowing needs or signage issues.
Rates

Rates

Rates payment option including direct debit, pensioner concession applications and financial support.
Animals

Animals

Get help with stray dogs, wandering livestock, or swooping birds.
Building & Environment

Building & Environment

Report unauthorised construction, pollution, or illegal signage or request graffiti removal.
Parks & Sportsgrounds

Parks & Sportsgrounds

Report damaged equipment, litter, hazardous materials, or issues with mowing and garden maintenance.
Parking & Vehicles

Parking & Vehicles

Report illegally parked or abandoned vehicles and get assistance with parking meters.
Trees & Vegetation

Trees & Vegetation

Request tree pruning, removal, planting, and invasive species identification or report fallen trees and branches.
Council Facilities

Council Facilities

Request additional cleaning, maintenance, or repair for council facilities.
Public Health

Public Health

Report public health or safety concerns, including food safety issues, suspected asbestos contamination, or overgrown properties.


Unable to find the information you're looking for?