Rates
Request direct debit, change your postal address, cancel direct debit, apply for a pensioner concession, register for your rates by email or get help with eNotices, Section 603s.
Set up or amend direct debit
Simplify your rate payments by authorising automatic deductions from your savings or cheque account.
Cancel direct debit
Need to stop your direct debit payments? Easily manage your billing preferences.
Pensioner concession application
Eligible ratepayers are entitled to receive up to $250 on ordinary rates and charges for domestic waste management services.
Eligibility:
- Holders of the Pensioner Concession Card
- Holders of a gold card embossed with "TPI" (Totally Permanently Incapacitated)
- Holders of a gold card embossed with "EDA" (Extreme Disablement Adjustment)
- War widow or widower or wholly dependent partner entitled to the Pensioner Concession Card*.
Eligibility is subject to an income and assets test. Holders of cards other than those listed above are not eligible for the concession. For assistance from the DVA call 133 254.
* If you are a war widow or widower or wholly dependent partner but do not have a Pensioner Concession Card, you should contact the Department of Veterans' Affairs (DVA) to test your eligibility for the DVA income support supplement.
Apply for pensioner concession
Change postal address
Do you need to update the postal address for your rates notices? Simply complete the Change of address request to let us know.
Rates notices by email
Getting your rates notices emailed and not sent by snail mail saves the city postage costs, reduces paper usage in a win for the environment and gives you a digital record to keep on file.
Sign up today for a more convenient way to receive your rates. To sign up, you will need to enter your eNotices reference number. This unique number can be found on your latest rates notice.
