Our City Admininstration Centre is at 12 Stewart Avenue, Newcastle West. Located just 100m south of the Newcastle Interchange, the new Administration Centre provides customers all the usual services.
As we continue to do all we can to further limit the transmission of COVID-19 in our communities, the City of Newcastle Customer Service Centre is temporarily suspending operations at 12 Stewart Avenue.
We are still here to assist you, between 8am - 5pm, Monday to Friday on (02) 4974 2000, on webchat or via our Customer Request Form.
Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.
There are a number of unmetered parking spaces close to 12 Stewart Avenue Newcastle West. On street metered parking is available on Wood Street to the rear, adjacent Quest Apartments, and opposite in King Street (north) adjacent to the Holiday Inn.
Click on the map below to view a larger image.
There are public car parks in a number of nearby locations including No.2 Sportsground Car Park and a range of public transport options are also available (bus, train, light rail) to get to 12 Stewart Avenue.
The building has four accessible car spaces. To utilise a space please enter the driveway off Stewart Avenue. At the boom gate speak with Customer Service staff via the intercom who will open the gate. A valid Mobility Parking Scheme permit must be displayed.
The community can access our customer service team at 12 Stewart Avenue with a temporary customer service centre until the permanent customer service centre is completed.
Find out more about customer service with our Customer Contact Centre.