During an Emergency


The most important thing you can do in an emergency is to stay informed and follow the advice being provided by emergency services.

Every emergency is different, but there are some general pieces of advice you can follow:

  • If people are injured or there is a threat to life, ring 000
  • Do not put yourself or others in danger
  • Follow the advice of emergency services
  • Try to remain calm and think before taking action
  • Remember to help yourself before attempting to help others.

What to do during an emergency

Stay up-to-date on the details of the emergency and latest advice from emergency services. Find out which Emergency Contacts to look to for updates.

You may also receive an emergency alert on your landline or mobile phone from emergency services.

Stay in touch with friends and family - let them know where you are and what your plan is.

During an emergency, it's important to understand your risk.

Ensure communication methods are accessible so you can listen for warning signals and evacuation plans.

When deciding to stay or evacuate – you need to follow any emergency warnings and do not leave evacuation to the last minute.

You may receive evacuation warnings or orders:

  • From Police or emergency workers
  • Through media outlets or emergency services websites
  • Through a government issued alert to your phone via phone call or text.

As part of your emergency plan, you should know where you intend to go in the event of an emergency.

This might be:

  • A family or friend's house if it is safe
  • An evacuation centre, if advised so by emergency services
  • A neighbourhood Safer Place.

You should always prioritise and listen to the advice of emergency services in the event of an evacuation.