Customer Request Form

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Is there an issue you'd like to report, a request for a service you'd like to make or information you need from City of Newcastle?

Simply fill in the form below. We need one issue or request for each submission.

For urgent matters, including those relating to public safety that require immediate attention, please call
02 4974 2000 for 24 hour assistance.

*denotes mandatory field

Preferred method of contact:



The suburbs listed in the above drop down are suburbs within the Newcastle Local Government Area. If you live outside the Newcastle LGA choose 'Other'.

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One request per form
















One request per form


For Waste and Recycling – Service Issues and Requests, click here
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Privacy Disclaimer

We are committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan.

Purpose: We will use the information to process your request.
Intended recipients: Authorised City of Newcastle Officers and its contractors or agents.
Supply: Voluntary.
Consequence of non-provision: We may not be able to process your request.
Storage and security: Information will be stored in accordance with City of Newcastle’s Records Management Policy.
Access: Contact us by phone on (02) 4974 2000 or attend the City Administration Centre.

* denotes mandatory fields

Privacy Disclaimer

The City of Newcastle (282 King Street, Newcastle) is committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and Council's Privacy Management Plan.

Purpose: Council will use the information to process your request.
Intended recipients: authorised Council Officers and its contractors or agents.
Supply: voluntary.
Consequence of non-provision: Council may not be able to process your request.
Storage and security: information will be stored in accordance with Council’s Record Management Policy.
Access: by contacting Council by phone on (02) 4974 2000 or attending Council.

- See more at: http://www.newcastle.nsw.gov.au/council/contact_us/customer_request_form#sthash.LJfCjlVh.dpuf