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Thank you - Complaints

Thank you for taking the time to tell us about your experience.

If your complaint meets the criteria as set out in our policy, your complaint will be acknowledged in writing within three business days and then allocated to the appropriate manager for investigation.

Please note that City of Newcastle endeavours to investigate and respond to complaints within 15 business days.

City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.
We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.
CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.