Thank you for your Community Hall booking

What happens next?

A council officer will be in contact to verify the details contained in your application and to confirm availability of the venue that you have requested. Council staff endeavour to process applications within 72 hours from the time of submission.

You will also receive this information and a copy of your submission in your inbox shortly.

Additional information

Payment

Payment is not required to confirm a booking. An invoice will be forwarded to you approximately 4 weeks prior to your event date. If you would like to receive an invoice sooner, please let staff now. Payment instructions will be indicated at the bottom of your invoice. You can make a payment in person, by cheque, by phone (BPoint) or via EFT. Please note that full payment in accordance with the scheduled fees and charges must be paid a minimum of 5 working days' prior to your event.

Cancellation fees: The full hall hire fee, including cleaning fee where applicable, will be charged for bookings cancelled with less than 48 hours' notice. 50% of the hall hire fee will be charged for bookings cancelled with less than 5 working days' notice.

Payment receipt: The bookings team are unable to process your payment and are therefore unable to provide a receipt. Should you require a receipt please contact Council's Customer Contact Centre on 4974 2000. Please allow 3 - 5 working days for your payment to be processed.

Refund of security bond: Your security bond will be returned up to 28 days after your event, provided that the Conditions of Hire have been adhered to and no damage to the facility is reported. Please ensure that your bank account details are provided in writing to community facilities staff via email: communityfacilities@ncc.nsw.gov.au prior to your event to avoid delay. Council are unable to process a bond refund to a credit card account or by cheque.

Last-minute bookings

Customers need to be processed though Council's events and bookings systems prior to their event start date. For this reason bookings with less than 5 working days' notice are unable to be accepted. Bookings made with less than 10 working days' notice will attract a late administration fee - please refer to Council's Fees and Charges schedule.

Access

All Council-managed community facilities are accessible via a key safe located onsite. Access instructions will be emailed to the email address provided on your online booking form in the week leading up to your event. Access instructions will not be forwarded unless payment has been confirmed. Please notify Council as soon as possible if your contact details change.

City Administration Centre
12 Stewart Avenue
Newcastle West NSW 2300

Opening Hours: Monday - Friday 8:30am - 5pm
Telephone enquiries: 8am - 5pm Monday - Friday

Postal address
City of Newcastle
PO Box 489
Newcastle NSW 2300

P: 02 4974 2000
Contact Us