Customer Service moves to phone and online

25 Mar 2020

City of Newcastle’s Customer Service Centre will temporarily suspend the operation of its shopfront at 12 Stewart Avenue.

City of Newcastle has installed prominent signage at 12 Stewart Avenue directing customers to instead access support via its contact centre on 4974 2000, or at its website

The number of visitors to the Customer Service Centre has fallen significantly during the past few days, with just six people visiting the centre on Tuesday.

The City is working to limit the spread of COVID-19 in partnership with the State and Federal Governments and has moved a number of front-facing services to an online offering only, including its libraries, Museum and Art Gallery.

The customer service counter in the City Administration Centre at 12 Stewart Avenue, Newcastle West, and Digital Print Services’ shopfront at 357 Hunter Street - in the Fred Ash Building - will temporarily close to the public from close of business today.

These precautionary measures align with the Public Health Orders issued by the Federal Government which have resulted in a number of temporary shutdowns of City facilities, such as cultural facilities. Services such as waste collection will continue as normal.

The City regrets the inconvenience to the public as we respond to the COVID-19 pandemic, and reiterates that we remain able to serve customers over the phone or online.

For further information on City of Newcastle’s response to COVID-19 please see