Report a Broken or Missing Bin

Please complete this form if your general waste (red lid) or green waste (green lid) bin is damaged or missing.

To report a missing or broken recycling (yellow lid) bin, please contact SOLO Resource Recovery on 02 4947 5699 between 8.30am and 5pm on weekdays.

Contact Details
Do you reside at this property?:

Service Request
Before reporting a missing or stolen bin, please look up and down your street and check that your neighbours haven’t taken your bin by mistake.
Bin Type*:

To report a broken or missing recycling (yellow lid) bin, please contact Council’s recycling contractor, SOLO Resource Recovery, on 02 4947 5699 between 8.30am and 5pm on weekdays.
My bin is*:

What day did your bin go missing/get damaged?
What is broken?:

Describe where you put your bin out for collection e.g. on the street, in a rear lane, around the corner.
If your bin is damaged, please put it on the kerb on your next regular general waste (red lid bin) collection day. A Council officer will inspect the bin. Please leave your bin on the kerb until it has been repaired or replaced. You can continue to use the bin during this time.

We endeavour to replace or repair general waste and green waste bins within one to two weeks of a repair request being lodged.


Privacy Disclaimer

City of Newcastle is committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan.

Purpose: We will use the information to process your request.
Intended recipients: authorised City of Newcastle Officers and its contractors or agents.
Supply: voluntary.
Consequence of non-provision: We may not be able to process your request.
Storage and security: information will be stored in accordance with our Record Management Policy.
Access: by contacting us by phone on (02) 4974 2000 or attending City of Newcastle's office.

* denotes mandatory fields