Get In Touch

We want to hear about your positive experiences with our staff, services or facilities so we can keep doing more of what you like and acknowledge our team members for good work.

Submit compliment

Have you seen something we should know about? Is there an issue you'd like to report, a request for a service you'd like to make or information you need from City of Newcastle?

Visit our Report an issue or Request Assistance page and complete the relevant form.

City of Newcastle wants you to have your say by providing feedback on specific City of Newcastle projects, public exhibitions and programs.

You can have your say and find all the projects and public exhibitions open for feedback on this page.

Public Notices let you know about important activities happening in Newcastle, from policy and procedure changes, City of Newcastle proposals and services, and funding or business opportunities.

You can see all the current public notices on this page.

Whilst we strive to do our best for the community, we understand that there will be times when we may not meet your expectations.

We define a Customer Complaint as a formal expression of dissatisfaction made to or about City of Newcastle, our services, our staff, or the handling of a Complaint (e.g. request for internal review), where a response or resolution is explicitly or implicitly expected or required. 

For further information on complaints, visit this page.