City services and facilities COVID-19 lockdown update

19 Sep 2021

Many of City of Newcastle's publicly facing facilities are closed to the public in line with the lockdown announced by the NSW Government for areas of the Hunter, including the Newcastle local government area.

The following City of Newcastle facilities are closed:

  • City of Newcastle libraries

  • City Administration Centre at 12 Stewart Avenue including the customer service centre and the digital library

  • City Hall

  • Civic Theatre

  • Community centres and halls

  • Fort Scratchley

  • Newcastle Art Gallery

  • Newcastle Museum

  • Tighes Hill Animal Facility

  • Visitor Information Centre

Essential services including kerbside waste collection and patrols of beaches, ocean baths and public areas by City of Newcastle lifeguards and rangers will continue, while Beresfield Childcare Centre will remain open.

City of Newcastle staff will continue to undertake essential construction and maintenance services in a COVID-19 safe manner and in accordance with relevant Public Health Orders.

Summerhill Waste Management Centre is open to all customers including domestic and commercial, and for kerbside collections in line with NSW Government advice. Customers will be required to check-in, wear a face mask and adhere to social distancing. Cashless payments are preferred. If you have a bulk waste self-haul voucher with an expiry date between 5 August and 10 September 2021, its expiry will automatically be extended by two months to give you sufficient time to use your voucher.

The gates at Blackbutt Reserve are open for outdoor recreation and exercise in line with the NSW Government advice. Blackbutt's animal enclosures will remain closed until restrictions ease further.

Outdoor swimming pools are open with robust COVID safety plans in place to keep our community and staff safe. Read more on our news page.

City of Newcastle will continue to provide customer service via telephone and online web chat between 8.30am and 4pm Monday to Friday.

We encourage our community to follow the Public Health Order and the Stay at Home restrictions.

For information regarding the lockdown or Public Health Orders visit

Information regarding individuals or businesses who are or may be contravening the current NSW Health Order should be reported to Crime Stoppers on 1800 333 000.