City Administration - Customer Service

COVID-19 Update

Planning is underway for the resumption of Customer Service and the Digital Library at the City Administration Centre on Monday 25 October. We encourage you to continue to connect with us by phone between 8.30am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form.

For more information on our services during COVID-19, please visit this page.

For the latest information and public health orders, see the NSW Health COVID-19 website.

Our City Administration Centre is at 12 Stewart Avenue, Newcastle West. Located just 100m south of the Newcastle Interchange, the Administration Centre provides customers all the usual services and access to our Digital Library.

Customer Service

The community can access our customer service team at 12 Stewart Avenue.

We provide information and advice on a wide range of subjects including rates, animal registrations, planning and development (building), trees, traffic enquiries and residential parking permits.

Information on past and current development applications in our LGA can be accessed via our Development Activity Map and Application Tracker. Documents on Public Exhibition including policies, plans and programs, and our Public Notices are also available online for your convenience.

Consultations with our Duty Officer are by appointment only, we currently offer a phone service and will resume face to face appointments in early 2022. Please call 02 4974 2000 to book.

Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.

Our location on a map of Newcastle West


There are a number of unmetered parking spaces close to 12 Stewart Avenue Newcastle West. On street metered parking is available on Wood Street to the rear, adjacent to Quest Apartments, and opposite in King Street (north) adjacent to the Holiday Inn.

There are public car parks in a number of nearby locations including No.2 Sportsground Car Park and a range of public transport options are also available (bus, train, light rail) to get to 12 Stewart Avenue.

The building has four accessible car spaces for customers of all tenancies. To utilise a space please enter the driveway off Stewart Avenue. At the boom gate speak with Customer Service staff via the intercom who will open the gate. Car spaces are subject to availability. A valid Mobility Parking Scheme permit must be displayed.

Email us

If you would like to request a service or report an issue, please use our Customer Request Form.

Postal address

PO Box 489 Newcastle NSW 2300 Australia.