Contact Us

As we continue to do all we can to further limit the transmission of COVID-19 in our communities, the City of Newcastle Customer Service Centre is temporarily suspending operations at 12 Stewart Avenue.

We are still here to assist you, between 8am - 5pm, Monday to Friday on (02) 4974 2000, on webchat or via our Customer Request Form.

Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.

City Administration - 12 Stewart Avenue

Our City Admininstration Centre at 12 Stewart Avenue, Newcastle West. Located just 100m south of the Newcastle Interchange.

Council Directory

Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address.

Customer Contact Centre

Need information or advice on Council services including rates, animal registrations, planning and development, trees, traffic and parking permits.

Report it

Report your Council service issue or problem you would like help with by completing our Customer Request form.

Download our apps

Council has a number of apps available on the mobile phone for Council services and facilities.

Relaying and Interpreting Services

If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre.

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Sign up to our newsletters or follow us on social media to receive the latest news and updates about your Newcastle.

Compliments, Complaints and Feedback

Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.

Claims against the City of Newcastle

If you are seeking compensation directly from Council for injury, loss or damage arising from an incident, please complete a Request for Compensation form.