Manage Your Rates

How to change the address your rates notice is sent to:

• For rates notices delivered by email - update your details on the eNotices website.
• For rates notices delivered by mail - update your details using the Change of Address form.

Section 603 Certificates identify any debts such as rates or waste charges outstanding on a property and are usually required during the sale of the property.

• There is a fee of $100.00 payable for each Section 603 certificate.
• The usual processing time for a Section 603 certificate is between 24 - 48 hours from the date of payment.
• Should you require a Section 603 Certificate urgently (within 24 hours) an additional fee of $92.00 applies.
• Submit your application and contact our Customer Service team to arrange for the additional fee to be charged.
• Property purchasers may also want to apply for a Section 735A & 121ZP Outstanding Notices Certificate

You can get your rates notice by email by visiting eNotice website and registering using the eNotice reference number on your latest notice.

Please note, the most recent email account used for registration will become the primary email contact for notice deliveries. If your property is managed by an agent, kindly refrain from registering.

How do I create an eNotices account?

Go to eNotices to register using the eNotice reference number on your latest notice.

How to Log in to eNotice

If you have already made an eNotices account, you can log in by selecting the log in button and entering your mobile number and password.

How to change your details or reset your password

Click on the 'Forgot your password' at https://newcastle.enotices.com.au and follow the prompts.

Can more than one person receive the rate notice?

Yes, the account holder can add multiple email addresses to a rate notice. The rates notice will be sent to all emails listed.

Can more than one person have the same property on their account?

Yes, multiple people can have the same property on their account. To ensure all account holders receive the notice, make sure to add all email addresses onto the rates notice.

If I register for eNotices will I still get a rate notice by post?

No, adding a property to an eNotices account means you will now receive rate notices by email only. If you receive your rates by email but wish to change back to post, remove the property from your account.

Can I view past notices?

Yes, you can go back and view old statements if you are registered for eNotices. Or if you are not registered, please contact us.

I am a real estate agent or interested party, can I add properties I manage?

Yes, agents (or solicitors/other relevant parties) can create an account and add properties using the unique code on the rates notice.