Pay Your Rates

Online via our eServices website using your credit card*. Your reference number can be found next to the Post Billpay logo on the bottom of your rates notice.

Post Billpay by calling 13 18 16 using Billpay code 0231. Your reference number can be found next to the Post Billpay logo on the bottom of your rates notice. You can also pay in person at any Australia Post outlet.

Post Scan & Pay using your smartphone*. Download the Australia Post App and scan the barcode on your rates notice.

BPAY using your online cheque, savings, or credit card* account. Visit BPAY’s website or talk to your financial institution for details. City of Newcastle Biller Code is 57471

Direct debit - set up automatic payments to come out of your account on a regular basis.

Mail a cheque or money order payable to City of Newcastle crossed 'Not Negotiable' to PO Box 489, Newcastle NSW 2300.

In person by cash, cheque, EFTPOS, or credit card* at our Customer Service Centre located at 12 Stewart Avenue, Newcastle West 8:30am to 4:30pm weekdays (closed public holidays). We accept American Express, Visa and MasterCard*.

*Please note, a 0.75% surcharge applies to credit card payments

Pay your rates by direct debit from a savings or cheque account.

Set up or amend direct debit

If you need to cancel a direct debit you have set for your rates.

Cancel direct debit

Eligible ratepayers are entitled to receive up to $250 on ordinary rates and charges for domestic waste management services.  Complete this form to receive a pension concession.

Eligibility:

• Holders of the Pensioner Concession Card
• Holders of a gold card embossed with "TPI" (Totally Permanently Incapacitated)
• Holders of a gold card embossed with "EDA" (Extreme Disablement Adjustment)
• War widow or widower or wholly dependent partner entitled to the Pensioner Concession Card*.

Eligibility is subject to an income and assets test.  Holders of cards other than those listed above are not eligible for the concession.  For assistance from the DVA call 133 254.

* If you are a war widow or widower or wholly dependent partner but do not have a Pensioner Concession Card, you should contact the Department of Veterans' Affairs (DVA) to test your eligibility for the DVA income support supplement.

If you are experiencing financial difficulties, there are several ways we can help, including:

• Negotiation of special arrangements to pay rates and charges
• Write-off of accrued interest
• Deferral of rates and charges
• Financial assistance through one of three partner local welfare agencies who provide $65 vouchers towards rate payment

For further information or to discuss any of these options please contact our friendly Rates Management Team on 02 4974 2307 or rates@ncc.nsw.gov.au