Contact Us

In-person services at 12 Stewart Avenue have resumed with restrictions in place. The Customer Service Centre is open Monday to Friday, 8.30am to 5pm. Cashless transactions are preferred.

If you are unwell, please stay at home. We encourage you to continue to connect with us by phone between 8am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form.

Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.

City Administration - Customer Service

Our City Administration Centre at 12 Stewart Avenue, Newcastle West is located just 100m south of the Newcastle Interchange.

Council Directory

Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address.

Report it

Report your service issue or problem you would like help with by completing our Customer Request form.

Download our apps

Council has a number of apps available on mobile phones for information on Council services and facilities.

Relaying and Interpreting Services

If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre.

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Compliments, Complaints and Feedback

Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.

Claims against the City of Newcastle

If you are seeking compensation directly from Council for injury, loss or damage arising from an incident, please complete a Request for Compensation form.