Planning is underway for the resumption of Customer Service and the Digital Library at the City Administration Centre on Monday 25 October. We encourage you to continue to connect with us by phone between 8.30am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form.
For more information on our services during Covid, please visit this page.
For the latest information and public health orders, see the NSW Health COVID-19 website.
Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.
Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address.
Report your service issue or problem you would like help with by completing our Customer Request form.
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Claims against the City of Newcastle
If you are seeking compensation directly from Council for injury, loss or damage arising from an incident, please complete a Request for Compensation form.