Pay Your Rates and FAQs

Pay Online

Council sends out rates notices 4 times a year, January, April, July and October either by mail or email.

Have your notice emailed - go to to register using the eNotice reference number on your latest notice.

If you need further information visit Rates by email.

BPAY - Telephone and Internet Banking

Contact your bank or financial institution to make this payment from your cheque, saving or transaction account. Council's Biller Code is 57471 - find out more at

Australia Post

In Store - You can present your rate notice at any Australia Post office. They accept cash, cheque or credit cards. (American Express, Visa or MasterCard only).

By Phone - Phone 13 18 16 to pay by credit card (American Express, Visa or MasterCard only) - quote biller code 0231.

Pay online now

  1. Click on the link below and a new window will open with a secure connection to the Australia Post POSTbillpay service.
  2. Enter your Reference No. found next to the POSTbillpay logo on the bottom of your notice.
  3. Enter the payment amount and your credit card details.

Pay your bill now

Pay by phone - POSTbillpay service - just call 131816

Pay over the phone by credit card. Our Biller Code is 0231.

Pay by Mail

Make your cheque or money order payable to City of Newcastle crossed 'Not Negotiable'
Please mail to:

City of Newcastle
PO Box 489
Newcastle NSW 2300

Pay in person

Visit our Customer Service Centre between 8:30am and 4:30pm, Monday to Friday. You will find us at 12 Stewart Avenue, Newcastle West. You can pay by cash, cheque, EFTPOS or credit card (American Express, Visa or MasterCard only). A 0.75% service fee applies for credit card payments.

Direct debit

Council offers direct debit from cheque or savings accounts as a method of paying your rates. This method is available by completing the forms below and returning it to Council.

You can elect to have your rates paid from your nominated bank account - (Please note credit card accounts cannot be used.)

  • Direct Debit Form (pdf) - choose from fortnightly, monthly, quarterly or annual payments

For fortnightly and monthly payments you need to select a commencement date for deductions
- view Direct Debit dates for 2020/21 (pdf).

You will also need to read the service agreement. See documents right hand side.

If you have any questions on the current rating process please call Council on (02) 4974 2000.


Ratepayers experiencing financial difficulties should contact Council's Debt Management Team on (02) 4974 2307.

Why do you have to pay Council rates?
What if you cannot afford to pay your rates?
As a pensioner, are you eligible for a concession/rebate on your rates?
How do you apply for a pensioner concession?
If you are eligible, what concessions are you entitled to?
Does the amount of the concession increase with inflation or in line with rate increases?
Is there any plan to increase the concession amounts.
What is rate pegging?
Who determines the rate peg?
How is the rate peg determined?
How long has rate pegging been in place?
Is there any way that councils can increase their income by more than the rate-peg limit?
What does IPART take into account when it assess a special variation application?
Why did my rates go up by more than the rate peg percentage?
Can you rates increase by more than the rate-peg percentage?
How does council decide which category your property is in?
What can you do if you don't agree with the categorisation of your property?
Can Council change the category of your land?
What if you don't agree with the land value of your property?
Is there any way of knowing what your rates and charges will be before receiving your rate notice?
Can you object to what Council is proposing?
Do you have to pay a domestic waste management service charge if you don't use the service?
Why is my council levying a stormwater management service charge?
What does the notation that appears on my rates and instalment notice which refers to State Government charges of $109 mean?